Store

These Terms and Conditions apply to the purchase of any products from PIGEONCORP or any of its subsidiaries. By placing an order, you agree to be bound by the following terms and conditions. Any attempt to change or supplement this document will be null and void, unless otherwise agreed to in a written agreement by both you and PIGEONCORP. The terms and conditions are subject to change without prior written notice at any time at PIGEONCORP’s sole discretion. The section headings below are for reference only. If any term is found to be unenforceable, the remaining terms shall not be affected.

Definitions:

“PigeonCorp”, “Pigeon”, “we”, “us” and/or “our” mean: PigeonCorp LLC.

“You” or “your” mean: the individual or organization on the invoice.

Payment Terms:

Advertised prices are in U.S. dollars and unless otherwise noted, exclude shipping, handling and any taxes that may be imposed where you reside. Terms of payment are within PIGEONCORP’s sole discretion, and unless otherwise agreed to in writing by PIGEONCORP, payment must be received by PIGEONCORP before PIGEONCORP’s acceptance of an order. PIGEONCORP may invoice parts of an order separately. PIGEONCORP is not responsible for pricing, typographical or other errors in any offer by PIGEONCORP and we reserve the unilateral right to cancel any orders resulting from such errors.

Shipping and Risk:

Title and risk of loss to all products will pass to customer upon shipment from PIGEONCORP’s shipping location, to the extent permitted by law. For all products damaged or lost in transit, please notify us within five (5) business days from receiving damaged products, a short shipment, or not receiving an expected order, and we will work with you to resolve with Freight Forwarder. Most PIGEONCORP shipments will require signature from receiver at time of delivery. Shipping dates are estimates.

Order Cancellations:

You may cancel your purchase at any time before shipment, however, due to the custom nature of PIGEONCORP paint services, cancellations made after five (5) calendar days from date of purchase will be subject to fees equal to the price of any paint, logo or artwork services.

Warranty:

PIGEONCORP provides you with a wide array of coverage and support for your purchase. Please see below for details of PIGEONCORP warranty agreement.

RETURN POLICY AND 30-DAY MONEY BACK GUARANTEE:

PIGEONCORP offers a 30-day money back guarantee on all hardware, accessories, peripherals and unopened software still in its original sealed packaging. All custom paint, logo or artwork services are not refundable. International taxes/duties, shipping and handling fees are not refundable. A fifteen percent (15%) restocking fee will be deducted from your refund. To return merchandise, you must obtain a Return Materials Authorization number. Please contact the PigeonCorp service team and provide them with the invoice number and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) business days of receiving your RMA number. Moreover, you must also return all merchandise to PigeonCorp in its/their original packaging (including any promotional items), in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The refund will be processed within five (5) business days after shipment has been received and inspected by PIGEONCORP. International customers are solely responsible for all shipping costs, as well as duties and/or taxes that may be incurred from the international transit.

Limitation of Liability:

PIGEONCORP does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use, for corrupted or lost data/software. PIGEONCORP will not be liable for lost profits, loss of business or other special, indirect or punitive damages, even if informed of the possibility of such damages, or for any claim by a third party. You agree that for any liability related to the purchase of products or services, PIGEONCORP is not responsible for any amount of damages above the original dollar amount you paid for the purchase.

Software:

All software provided is subject to the license agreement that is part of the package you receive from PIGEONCORP. You agree to be bound by the license agreement once the package is opened or its seal is broken. Title to software remains with the licensor of the software. PIGEONCORP does not warrant any software.

Product/Service Offerings:

PIGEONCORP continually upgrades and revises its offerings. PIGEONCORP may revise and discontinue products at any time without prior notice to customers. PIGEONCORP will ship products that have equal or better functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building PIGEONCORP products are selected from new parts. Spare parts may be new or like-new.

Custom Artwork:

Customer acknowledges that the art provided to PigeonCorp Corporation for application to their custom order was created by the customer, and is still the owner of all copyrights in it and no part of it is derivative on the copyrighted works of another, or they have the legal right to reproduce the art provided because the customer owns the copyright to it, or because the customer has a valid license to reproduce it from a legal copyright owner of it.

Not for Resale:

You agree that you are buying PIGEONCORP products for your own use and not for resale. This restriction does not apply if you are a reseller who has met PIGEONCORP’s requirements for resale and have provided all written documentation before time of purchase.

Governing Law:

This Agreement and any sales hereunder shall be governed by the laws of the state of Ohio.

Trademark:

You will not register or use any Internet domain name that contains an PIGEONCORP trademark or trade name in whole or part or any other name that is confusingly similar.

RETURN POLICY AND 30-DAY MONEY BACK GUARANTEE

PIGEONCORP offers a 30-day money back guarantee on all hardware, accessories, peripherals and unopened software still in its original sealed packaging. All custom paint, logo or artwork services are not refundable. International taxes/duties, shipping and handling fees are not refundable. A fifteen percent (15%) restocking fee will be deducted from your refund. To return merchandise, you must obtain a Return Materials Authorization number. Please contact the PigeonCorp service team and provide them with the invoice number and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) business days of receiving your RMA number. Moreover, you must also return the merchandise to PigeonCorp in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The refund will be processed within five (5) business days after shipment has been received and inspected by PIGEONCORP. International customers are solely responsible for all shipping costs, as well as duties and/or taxes that may be incurred from the international transit.

For any return policy questions, please contact your customer service team at support@pigeoncorp.org or (855) 744-3661.

PIGEONCORP WARRANTY AGREEMENT

PIGEONCORP warrants to the original purchaser that any PIGEONCORP hardware will be free of defects in workmanship and materials for the applicable period set forth in your packing slip or invoice, which is measured from the date of delivery. PIGEONCORP further warrants to the original purchaser that any paint job and artwork will be free from peeling, bubbling and significant discoloration for the applicable warranty period, which is measured from the date of delivery. The following sections detail the terms of the PIGEONCORP Parts and Free Shipping Warranty.

All PIGEONCORP systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the date and the life of the original purchase.

Many PIGEONCORP notebooks come with a 45-day or 90-day “No Dead Pixel Guarantee” as part of the warranty. These PIGEONCORP notebooks can be returned for repair or replacement with no parts or labor costs to the customer if they contain any pixel defects. Outside of this, all PIGEONCORP notebooks and All-in-One PCs follow our standard pixel policy during their warranty period. Details can be found below. Important, PIGEONCORP makes no representations about the performance and safety of its products when using cables or power supplies not obtained through PIGEONCORP. Also, you should never charge your notebook while resting on any fabric, chair, bedding, etc. due to the possibility of overheating the battery. This may cause extreme heat and risk of fire.

PIGEONCORP products also come with the option for either a one (1) year, two (2) year or three (3) year Parts and Free Shipping warranty, except that: (a) all batteries on mobile systems are warranted for one (1) year; and (b) painted cases and artwork are warranted for six (6) months. Please review your invoice to determine which warranty you purchased.

This warranty does not cover:

All non-PIGEONCORP branded accessories such as: monitors, speakers, mice, keyboards, etc., which are provided as is under original manufacturer’s warranty.

All software, including the operating system and any software added at the customer’s request.

Damage caused by actions that are beyond PIGEONCORP’s control, such as: lack of maintenance, impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, pandemic, epidemic, alien occupation, rise of the machines, or armed insurrection.

Product that has been damaged through misuse, abuse or mishandling.

Unauthorized modification of the system as a whole or individual component and/or the attachment of peripheral devices.

Product for which PIGEONCORP has not received full payment.

Any product or parts not originally purchased from PIGEONCORP.

If an issue arises during your warranty period, PIGEONCORP technicians will first attempt to diagnose and resolve the problem. If we determine that the problem is with a defective component covered by your warranty, we will then either: send you a replacement part or have you return your product back to our facilities for repair.

Replacement Part: An order for the part will be placed by the PIGEONCORP technician. A valid credit card number will be required at the time of shipment. You will not be charged for the replacement part as long as the original part is returned to us within five (5) business days after you receive the replacement part. PIGEONCORP will charge to your credit card the current standard price for that part if the original part is not returned within that time period. Replacement parts will be new or serviceably used, comparable or better in function and performance to the original part, and warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. PIGEONCORP will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Continental United States. Otherwise, you are responsible for the cost of shipping. Any additional purchases or upgrades will not extend this product warranty.

Return for Repair: PIGEONCORP will issue you a Return Material Authorization Number (RMA) before your product is to be returned for repair. PIGEONCORP will then send you a shipping label for shipping your product to our facilities. You must, however, return the product to us in its original or equivalent packaging. PIGEONCORP can provide additional packaging material for you at cost plus shipping fees. PIGEONCORP will return the repaired product to you. PIGEONCORP will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Continental United States. Otherwise, you are responsible for shipping the product to PIGEONCORP and we will ship the product back to you at your cost.

The PIGEONCORP technicians will provide you all your options and details at the time of service.

IMPORTANT:

Please make sure to back up the data on data drive(s) and any other storage device(s) in the product(s) before you ship product to us or before you replace a part. Remove any confidential or personal information and removable media such as CDs or DVDs. PIGEONCORP is not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media.

If it is determined that the issue with the product is not covered by the warranty or if there was no issue found, PIGEONCORP will inform you of alternative solutions that may be available to you. Customers will be responsible for return shipment if there was no issue found. Also, please note that any returned product that is deemed to be a biological hazard will be returned to sender. No service will be performed.

For International Customers,

The warranty also applies to PIGEONCORP products shipped to any location outside of the Continental United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to PIGEONCORP. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.

For any service or warranty questions, please contact your technical support team at support@pigeoncorp.org or (855) 744-3661.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. PIGEONCORP’S RESPONSIBILITY FOR DEFECTS IN PIGEONCORP HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE PIGEONCORP WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD HAS EXPIRED. MOREOVER, THE MAXIMUM LIABILITY PIGEONCORP CAN OWE YOU, OR YOU CAN OWE PIGEONCORP, UNDER THIS AGREEMENT IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES AS ALLOWED UNDER THE APPLICABLE LAW. PIGEONCORP WILL NOT BE LIABLE TO YOU, NOR WILL YOU BE LIABLE TO PIGEONCORP, FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED.

IMPORTANT:

Please make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s) before you ship product to us or before you replace a part. Remove any confidential or personal information and removable media such as CDs or DVDs. We are not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media.